Cancellation & Refund Policy

We understand that sometimes plans may change, so here’s our simple policy:

1. Booking Cancellation
   You can cancel your booking by informing us at least 72 hours prior to your scheduled booking time. Cancellations made within this period are eligible for a full refund.
2. Refund Policy
   Eligible refunds will be processed to your original payment method within 5–7 working days, depending on your payment provider.
3. Late Cancellation
   If you cancel your booking within 24 hours of the scheduled time, no refund or rescheduling will be provided.
4. Rescheduling Policy
   Rescheduling requests made before 72 hours of the booking may be accommodated based on availability. Requests made within 24 hours will not be accepted.
5. Cancellation by Magic Moments Celebration Café
   If Magic Moments Celebration Café cancels your booking due to unforeseen circumstances, you will be offered a free rescheduling (subject to availability) or a full refund.
6. Contact for Cancellation
   For any cancellation or refund-related queries, please contact us via phone or email.
7. Important Note
   By confirming a booking with us, you agree to the terms mentioned in this Cancellation & Refund Policy.